Bolt offers customer support services to users who have questions, concerns, or issues related to their use of Bolt services, including Bolt Ride, Bolt Food, Bolt Scooters, and more. Users can access Bolt support through the Bolt app or website, where they can find answers to frequently asked questions, submit a support ticket, or contact Bolt support directly through chat or phone.
Bolt also has a dedicated safety team that works to ensure the safety of users and to respond to any safety concerns or incidents that may arise. The safety team is available 24/7 to assist users with safety-related issues or emergencies.
In addition to customer support and safety services, Bolt also offers a partner support program for drivers, couriers, and restaurant partners who use Bolt services to earn income. Partner support is available through the Bolt app or website and provides resources and assistance to help partners succeed in their work.
Overall, Bolt is committed to providing top-notch support and safety services to all of its users, and strives to make the Bolt experience as convenient and hassle-free as possible.
All users and drivers have situations where they need to contact support with questions and situations. Bolt employees have added the ability to leave a question in the app for your convenience.
Support for Bolt users
Bolt offers various forms of support to users who have questions, concerns, or issues related to their use of Bolt services. Here are some of the ways that users can access support:
- In-app support: Bolt provides a support section within the Bolt app that users can access for answers to frequently asked questions, to submit a support ticket, or to contact Bolt support directly through chat.
- Phone support: Users can also contact Bolt support by phone, with local phone numbers available for different markets.
- Safety team: Bolt has a dedicated safety team that is available 24/7 to assist users with safety-related issues or emergencies.
- Email support: Users can also reach out to Bolt support through email.
- Social media: Bolt maintains social media accounts on various platforms where users can send direct messages with their questions or concerns.
Overall, Bolt strives to provide timely and effective support to all of its users, and is committed to addressing any issues or concerns as quickly as possible. Users can access support through a variety of channels to ensure that their questions and concerns are addressed promptly.
Support for Bolt drivers
Detailed information about Bolt driver support is available on the official website.
Bolt provides various forms of support to drivers who use Bolt services to earn income. Here are some of the ways that drivers can access support:
- In-app support: Bolt provides a support section within the Bolt app that drivers can access for answers to frequently asked questions, to submit a support ticket, or to contact Bolt support directly through chat.
- Phone support: Drivers can also contact Bolt support by phone, with local phone numbers available for different markets.
- Email support: Drivers can reach out to Bolt support through email.
- Partner support program: Bolt has a dedicated partner support program that provides resources and assistance to help drivers succeed in their work. The program includes training and educational resources, as well as support for issues related to payments, ratings, and more.
- Social media: Bolt maintains social media accounts on various platforms where drivers can send direct messages with their questions or concerns.
Overall, Bolt is committed to providing comprehensive support to its driver partners, and strives to address any issues or concerns as quickly as possible. Drivers can access support through a variety of channels to ensure that their questions and concerns are addressed promptly.
Support for Bolt Partners
Bolt provides various forms of support to partners who use Bolt services to earn income, including drivers, couriers, and restaurant partners. Here are some of the ways that partners can access support:
- In-app support: Bolt provides a support section within the Bolt app that partners can access for answers to frequently asked questions, to submit a support ticket, or to contact Bolt support directly through chat.
- Phone support: Partners can also contact Bolt support by phone, with local phone numbers available for different markets.
- Email support: Partners can reach out to Bolt support through email.
- Partner support program: Bolt has a dedicated partner support program that provides resources and assistance to help partners succeed in their work. The program includes training and educational resources, as well as support for issues related to payments, ratings, and more.
- Social media: Bolt maintains social media accounts on various platforms where partners can send direct messages with their questions or concerns.
Overall, Bolt is committed to providing comprehensive support to its partners, and strives to address any issues or concerns as quickly as possible. Partners can access support through a variety of channels to ensure that their questions and concerns are addressed promptly.
You can contact the driver after he/she has accepted the booking, and this facility will be available on the app for 24 hours after the journey has been completed. If you are unable to contact the driver or it has been more than 24 hours, please contact the in-app support team.
If you need to contact the driver after accepting your booking, you can write or call him through the app. The chat history will be deleted at the end of the trip.
If you are involved in an accident, call the police and ambulance immediately and report the accident via the Bolt app.
If the driver was behaving inappropriately, please leave an appropriate rating and a detailed comment in the app after you have completed your journey. This will help us take appropriate action. If you feel unsafe, please report the incident to us or use the 'SOS' button in the app (if available in your town). We also recommend that you contact the police in this case.
We are sorry to hear that the final cost of the journey was higher than expected. The final cost of the journey may increase for the following reasons:
- High traffic congestion
- Additional charges (airport, toll roads, parking fees, etc.)
- Long stopovers during your journey
- You change your final destination during the journey
- The driver chose a suboptimal route
- There is a price increase due to high demand.
- If you have any further questions regarding the cost of your trip, please contact the customer service via the app.